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  Título Autor(es) Periódico
1 The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy
Zhu, Yanni
Faculty of Hospitality and Tourism Management, Macao University of Science and Technology
Wang, Yixuan
Faculty of Hospitality and Tourism Management, Macao University of Science and Technology
Song, Baoyi
Feng, Qiaoyan
Liuzhou Vocational & Technical College, Liuzhou, Guangxi, China
Lin, Huiying
Faculty of Hospitality and Tourism Management, Macao University of Science and Technology
Tang, Juan
Faculty of Hospitality and Tourism Management, Macao University of Science and Technology
Tourism & Management Studies